TICKET SALES
Tickets for events listed on Dirt Road Tickets may be purchased at the following authorized points of purchase:
Online www.dirtroadtickets.com
In Person on the day of show at the box office listed on the event page.
By Phone 903-576-5963
Customer Inquiry Email: tickets@dirtroadtickets.com
These are the only authorized ticket-selling agents of Dirt Road Tickets. Please be advised that we cannot vouch for the authenticity of tickets obtained through any other sources. Dirt Road Tickets will not honor counterfeit or other invalid tickets. Ticket orders found to be in violation of our reselling policies will be cancelled. If you purchased through an unauthorized source, we cannot contact you regarding changes to your event, nor can we contact you regarding the changes to your event and access to the venue may be denied.
Dirt Road Tickets accepts the following methods of payment: American Express, MasterCard, Visa, Discover, Apple Pay and Cash. When purchasing tickets with a card, you must show current, valid photo identification to complete the transaction.
ACCOUNT & BILLING INFORMATION
All information on accounts and orders must be valid and are subject to verification. Orders that are placed, or attempted to be placed, using an account in which any information entered is found to be false, misleading, incorrect, incomplete or cannot be verified as belonging to the account holder, such as name, address, email address, phone number, IP address, or other means, are subject to cancellation, at any time. Furthermore, we may cancel your order and sell your tickets to another customer without further notice. Orders are subject to credit card approval and processed only after the billing address, associated with your credit card, and other billing information, has been verified.
DELIVERY OPTIONS
Different combinations of delivery methods may be offered. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only mail tickets to the billing address on file with the credit card company that is used for the purchase. Guests will be required to register for an account to purchase mobile, will call or mailed standard physical paper tickets. Account holders who have purchased mobile tickets and are unable to access via confirmation email or My Dirt Road Tickets account, can call (903) 576-5963 prior to the event to have them resent or email tickets@dirtroadtickets.com. Account usernames may not include the name of another person with the intent to impersonate that person, or be offensive, vulgar, or obscene. Account username and password are personal to you. You will be responsible for the confidentiality and use of your username and password, and for all activities (including purchases) that are conducted through your account. You may not transfer or sell access to your account. We will not be liable for any harm related to disclosure of your username or password or the use by anyone else. To avoid problems with counterfeit, stolen or voided tickets, guests should make their purchases through Dirt Road Ticket. All sales are final. No refunds or exchanges will be permitted. Dirt Road Tickets will not print any tickets for guests who purchased through a third-party ticketing company.
Guests can use the Dirt Road Tickets website via the browser on your mobile device to access your order and view your mobile tickets in advance of the event. To expedite your entrance, please save your tickets to your Apple/ Google Wallet prior to arrival. Dirt Road Tickets is equipped to scan Mobile/Digital Tickets. Once a recipient accepts a ticket transfer, a new barcode is issued, and the sender’s tickets are invalid. Tickets are only permitted to be transferred one time per transaction. The sender can modify or cancel a ticket transfer before the recipient accepts the transfer – not after. Note: We may cancel transferred tickets, at any time, if we determine they were obtained fraudulently or otherwise in violation of our policies; therefore, it is important that you know and trust the individual transferring tickets to you before accepting them. If an event is cancelled or rescheduled, only the original purchaser will be eligible for a refund.
STANDARD PRINTED/PHYSICAL TICKET
Guests can request standard physical paper tickets for any event(s). Standard shipping costs will be charged for tickets mailed. Expedited shipping methods may be available for an additional cost. For patrons with standard physical paper tickets, please have your tickets ready to scan and show guest services and ushers prior to arriving. Standard Physical Paper Tickets should be treated like currency. Lost tickets purchased through Dirt Road Tickets, may be replaced by calling (903) 576-5963. Accordingly, the original lost/stolen tickets will be deactivated and anyone attempting to use them will be denied entry.
- Only the original purchaser/account holder of record may obtain replacement ticket(s)
- Purchaser information must be verified (address, phone number, credit card)
- If in person, must show a photo ID that matches the name on the original purchase
WILL CALL
Tickets purchased from Dirt Road Tickets may be left for pick up at the box office on day of show. Customers picking up tickets will be asked to provide a valid government issued photo ID corresponding to the name of the person under which the tickets were purchased. Will call will be marked at each show by a sign. Tickets may be picked up from this location until the end of the evening’s performance. There will be no refunds, exchanges, or reissue of tickets not picked up at Will Call.
REFUNDS & EXCHANGES
There will be no refunds or exchanges on any ticket purchased for Dirt Road Tickets events. If for any reason, you are unable to use your tickets, you may sell them at face value only. Before purchasing tickets, carefully review your event and seat selection. Seating maps are representative of a venue’s layout; however, they are subject to change at any time and refunds are not allowed if the map is updated or if additional seats/rows are added or seats change as a result of a venue change after purchase. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner about tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the website. Should you do so, your tickets are subject to immediate cancellation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all person(s) in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the website.
DUPLICATE TICKETS
Dirt Road Tickets is not responsible for any inconvenience caused by unauthorized duplication. In the event duplicate copies appear, Dirt Road Tickets reserves the right to refuse entry to all ticket holders.
ORDER CONFIRMATION
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via you’re your online account, email, or by calling Dirt Road Tickets, to determine whether your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
SERVICE FEES
Tickets purchased on our website are typically subject to a per ticket service fee and a per order processing fee. In many cases, delivery fees will also be owed.
RESALE OF TICKETS
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. Dirt Road Tickets does not guarantee the authenticity of tickets purchased from any nonauthorized third-party reseller (such as brokers or individuals). We recommend that you purchase tickets directly through the Dirt Road Tickets website to ensure authenticity. Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authorization is given by Dirt Road Tickets.
MULTIPLE BROWSER WINDOWS
When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets, errors occurring during the purchase process, multiple tickets in your cart or timer expiration.
EVENT CANCELLATION
If your event is cancelled and not rescheduled, you will receive notification of our refund/account credit options and instructions to obtain funds. If we issue you a refund for a ticket due to a cancelled or postponed event, we will issue a refund of the face value of the ticket price paid. In no event will delivery charges or any other amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If the original method of payment is no longer valid, an account credit will be issued for future purchases. Dirt Road Tickets will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event. Refunds are only available to customers who purchased directly from Dirt Road Tickets. Purchases made by credit card will be credited back to the original card used for the purchase. Please contact the Dirt Road Tickets for any further questions. If you have purchased from a third-party reseller, you will need to contact the reseller directly for further details. In no event will UPS, FedEx charges or any other amounts be refunded. Only the original primary purchaser will be eligible to request the refund from Dirt Road Tickets. Most events are rain or shine. Please check the event page for more information on that event.
ASSUMPTION OF RISK
Guests assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness (including exposure to COVID-19, a bacteria, virus, or other pathogen capable of causing a communicable disease or illness), whether occurring before, during, or after the event, however caused or contracted, and hereby waives all claims and potential claims against Dirt Road Tickets.